Refund policy

Thank you for shopping at MedGold LLC. We appreciate your trust in us and are committed to providing a hassle-free shopping experience. Please review our Refund/Return Policy carefully.

1. Defective Products: We accept returns for defective products only. If you have received a defective item, please contact us within 14 days of receiving your order to initiate the return process.

2. 14-Day Return Policy: You have 14 days from the date of receiving your item to request a return. After this period, we regret to inform you that we cannot process any return requests.

3. Eligibility for Return: To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please ensure that you also provide the receipt or proof of purchase along with the returned item.

4. Initiating a Return: To start a return, please contact us at medgoldllc@gmail.com. In your email, include your order number, a description of the defect, and any relevant photos. Please note that returns will only be accepted if requested in advance.

5. Return Address: Returns should be sent to the following address:

MedGold LLC

South Lyon, Michigan 48178,

United States

6. Return Shipping: The cost of return shipping is the responsibility of the buyer. Please make sure to use a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of the item.

7. Exchanges: We do not accept exchanges. If you wish to replace a defective item, please follow the return process, and upon receiving and inspecting the returned item, we will process a refund.

8. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method.

9. Non-Returnable Items: Certain items, including gift cards, are non-returnable. Please contact us for further information.

10. Contact Information: For any questions or concerns regarding our Refund/Return Policy, please contact us at medgoldllc@gmail.com.

Thank you for choosing MedGold LLC.